We ask that respondents make a firm commitment to participate upon invitation. We promise our clients a certain number of respondents for each project. When respondents miss their scheduled appointments with us, we miss our target and have no opportunity to replace them.

In the case of an emergency, please call us to cancel as soon as you are able to so that we may find a replacement. Most importantly, we want to be able to count on those who have agreed to participate, arrive on-time and contribute to the research.

Additionally, we do track participation and will cease to call habitually late or no-show / no-call participants to see if they qualify to participate in our future studies.

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